Shipping & Returns

Every Lune & Littles carrier is backed by our 30-Day Quality Guarantee.

If your carrier is faulty, damaged, incorrect, or not as described, please contact us within 30 days of delivery with your order details. We’ll assess the issue promptly and provide an appropriate replacement, refund, or other remedy.

Our 30-Day Quality Guarantee is provided in addition to your rights under the Australian Consumer Law. Your automatic consumer-guarantee rights may continue beyond 30 days and are not limited by this policy.

Because baby carriers are personal-use products, we do not accept returns, refunds, exchanges, or store credit where a customer:

• Changes their mind
• Orders the wrong colour or option
• Finds an alternative product
• No longer wants or needs the item

This does not affect your rights if the product is faulty, damaged, unsafe, incorrect, materially different from its description, or otherwise fails to meet a consumer guarantee.

If something isn’t right with your carrier, please email hello@luneandlittles.com.au with:

• Your order number
• A description of the issue
• Clear photographs or video where relevant
• Proof of purchase if requested

Providing this information helps us assess and resolve your request as quickly as possible.

Please do not send a product to the manufacturer, fulfilment centre, or any other address without first contacting us.

If a physical return is required, our customer-service team will provide the authorised return instructions. Returns sent to an unauthorised address may not be received or processed.

Where a product is confirmed to have a problem, Lune & Littles will reimburse reasonable return-postage costs where required under the Australian Consumer Law.

Once a refund is approved, it will be issued to the original payment method. Your bank or payment provider may require additional processing time before the funds appear in your account.

Where a returned product must be inspected, we will notify you after it has been received and advise you of the outcome.

We begin processing orders shortly after they are placed to ensure fast dispatch.

If you need to cancel or make a change to your order, please contact us as soon as possible. We will always do our best to accommodate your request; however, once an order has entered processing or fulfillment, it can no longer be cancelled or modified.

Because orders may enter fulfillment shortly after purchase, submitting a cancellation request does not guarantee that cancellation will still be possible.

Nothing in this policy limits your rights under Australian Consumer Law.

Delivery dates are estimates and may occasionally be affected by carrier delays or circumstances outside our control.

If your order is materially delayed or tracking has not updated for an extended period, please contact us so we can investigate. We will provide an appropriate solution where required under the Australian Consumer Law.

Customers are responsible for providing a complete and accurate delivery address.

If an incorrect or incomplete address is provided, we will make reasonable efforts to assist before shipment. Once processing or shipment has begun, changes may not be possible.

If a parcel is returned because of an incorrect or incomplete customer-provided address, a redelivery fee may apply. If the parcel is lost, destroyed, or disposed of because accurate delivery information was not provided, a refund may not be available unless otherwise required by law.

Customers are responsible for monitoring their tracking information and collecting parcels from the relevant post office or collection point where required.

If an uncollected parcel is returned to us, we will make reasonable efforts to arrange redelivery, and a redelivery fee may apply.

If a parcel is lost, destroyed, or disposed of because it was not collected within the carrier’s required timeframe, a refund may not be available unless otherwise required by law.